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30 days money back guarante
Last updated: 10 July 2025
Our goal is for you to love every purchase from https://www.vallancia.com/. If something is not right, this policy explains how to request a return, exchange or refund.
| Topic | Key points (quick glance) |
|---|---|
| Return window | 14 calendar days from the date you receive the item* |
| Condition | Unused, in original packaging, all accessories included |
| Who pays return shipping | You (except for defective / wrong item) |
| Refund timing | Within 5 business days after we receive & inspect the return |
| Original shipping fee | Non-refundable unless we shipped an incorrect or faulty item |
| Exclusions | Final-sale items, gift cards, perishable or personalized goods |
* EEA/UK consumers keep the statutory 14-day “right of withdrawal.”
For U.S. & other regions we voluntarily match this 14-day window.
2. Our team will reply within 1 business day with an RMA number and the return address of our nearest warehouse.
3. Pack the item securely, include the RMA number on the outside of the parcel, and ship via a trackable service.
4. Email us the tracking number within 72 hours of dispatch.
Important: Returns sent without an RMA or after the 14-day window will be refused and returned to sender.
If you prefer an exchange (e.g., different size), note it in your email. We’ll ship the replacement after receiving and inspecting the original item. Exchanges are subject to stock availability.
| Stage | What happens |
|---|---|
| Inspection | We verify the item’s condition within 48 hours of arrival. |
| Approval | We email you to confirm acceptance or explain any adjustment. |
| Payment | • Card/Shop Pay/Apple Pay/Google Pay/PayPal: refund is issued to the original card via Stripe US. |
| Timeline | Funds appear 5 business days after we process the refund, depending on your bank / PayPal. |
When we receive your returned item, we’ll inspect it to make sure everything is okay.
The item is unused, not damaged by customers, and has all the parts —
Then you’ll get a full refund to your original payment method.
No restocking fee will be charged.
If the item is used, damaged, or missing any parts,
Then we may:
Deduct up to 30% of your refund as a restocking fee, or
Deny the refund completely.
We recommend carefully packing your return to make sure it arrives in good condition!
| Scenario | Who pays return shipping? | Refund of original shipping? |
|---|---|---|
| Changed mind / ordered wrong item | Customer | Not refunded |
| Wrong, defective, or damaged item sent by us | Vendor | Refunded in full |
We recommend purchasing insurance for high-value returns; we are not responsible for items lost in transit.
Risk of loss transfers to you on delivery confirmation. If a parcel is marked delivered but you cannot locate it, file a claim with the carrier and notify us; we will assist where possible but are not liable for carrier errors or porch theft.
Manufacturing-defect claims within the 12-month warranty period fall under Section 9 of our Terms & Conditions. Email support@vallancia.com with photos/video, serial number (if applicable) and proof of purchase.
Returns Department-
The Real Corp Dxb LLC
2201 Menaul Blvd NE Ste A,
Albuquerque, NM 87107, USA
support@vallancia.com
Please review this Refund & Returns Policy.